Shipping Policy

How Shipping Works

When you purchase products through our website:

• Products are shipped directly from the manufacturer or authorized distributor
• Shipping times and costs are determined by the vendor
• You will receive tracking information via email from the vendor
• Shipping inquiries should be directed to the vendor's customer service

Typical Shipping Times

United States

• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days (if available)
• Rush Shipping: 1-2 business days (if available)

International Shipping

• Canada: 7-14 business days
• UK & Europe: 10-21 business days
• Australia & New Zealand: 12-25 business days
• Other Countries: 15-30 business days

Note: Shipping times are estimates and may vary based on location, customs processing, and vendor availability.

Shipping Costs

Shipping costs vary by:

• Destination: Domestic vs. international
• Shipping Method: Standard, express, or rush
• Order Value: Some vendors offer free shipping above a certain amount
• Promotions: Special offers may include free or discounted shipping

Free Shipping: Many vendors offer free shipping on orders above a minimum purchase amount. Check the product page for current offers.

Order Processing Time

Before shipping, orders go through processing:

• Standard Processing: 1-2 business days
• Peak Seasons: Processing may take 2-4 business days
• Weekends/Holidays: Orders placed on weekends are processed the next business day

Total delivery time = Processing time + Shipping time

Order Tracking

Once your order ships:

• You will receive a shipping confirmation email
• The email will include a tracking number
• You can track your package on the carrier's website
• Common carriers: USPS, FedEx, UPS, DHL

Tip: Check your spam/junk folder if you don't receive tracking information within 24 hours of order confirmation.

International Orders

Important information for international customers:

• Customs: International orders may be subject to customs inspection and delays
• Duties & Taxes: You are responsible for any import duties, taxes, or customs fees
• Delivery Times: Can vary significantly based on customs clearance
• Restricted Items: Some products cannot be shipped to certain countries

Note: Customs fees, duties, and taxes are NOT included in the product price or shipping cost and are the customer's responsibility.

Delivery Issues

If you experience delivery problems:

Package Not Received

Wait until the estimated delivery date has passed, then contact the vendor with your tracking number.

Wrong Address

Contact the vendor immediately if you entered the wrong shipping address. Address changes may not be possible after processing.

Damaged Package

Take photos of the damaged package and contents. Contact the vendor immediately to report the damage.

Lost Package

If tracking shows the package is lost, contact the vendor. They will investigate with the carrier and arrange a replacement or refund.

P.O. Boxes and Military Addresses

Most vendors accept delivery to:

• P.O. Boxes: Available for USPS shipping only
• APO/FPO Addresses: Military addresses accepted (delivery times may vary)
• Express Shipping: Not available for P.O. Boxes